Frequently Asked Questions

1 General

What are your practice hours?

We are open on Monday-Thursday from 8:30 am – 5:00 pm.
Friday we are open 8:30 – 12:00 pm.

At what age should a woman begin seeing a gynecologist?

Teenage girls should set up an appointment to meet their gynecologist some time between the ages of 13 and 16.  Although pelvic exams are usually not required during the first visit, this visit allows a teen to become familiar with the doctor or nurse and establish a medical and sexual history.  This is a good opportunity to educate teenage girls about contraceptives and sexually transmitted disease.  Once a woman is sexually active, she should begin exams.

How often should I have an exam?

Most doctors recommend exams every 1 to 2 years, depending on your age and health.

What if I need medical advice outside of office hours?

There is a doctor available 24 hours a day. If you call the office after office hours you will be directed to one of our on call nurses. If you need to speak to the doctor on call, the nurse will contact the doctor for you. Chronic problems, prescription refills, and appointments are not appropriate reasons to call after hours.

Can I get a copy of my records?

Yes. But please allow 7- 10 business days after signing release.  Please be aware that provision of some records may incur a charge.

Do you make reminder phone calls?

Yes. We will call you 2 days before your appointment. This way, if you have to cancel, we are able to offer that appointment time to another patient who needs it.
Also, please give a 24 hour notice if you must cancel an appointment.

What is HIPAA?

HIPAA is a complex set of federal law designed to secure your information.

Will you leave a message on my answering machine or voice mail regarding normal lab results?

Lab results are not routinely left on an answering machine or voice mail. But if you request, you can document that in writing and we will do so.

Do you take care of pregnant women?

Courtview stopped delivering babies in 2012.  So while we certainly can help our patients prepare optimally for pregnancy, and evaluate and treat any problems they may encounter in early pregnancy, we cannot provide continuing care beyond early pregnancy.

2 Appointments

How can I schedule an appointment?

To schedule an appointment, please contact us by phone during our regular office hours.  (704) 854-3600

What should I bring to my First appointment?

Please bring

  • To expedite the check-in process, please print and fill out the history form in the link below and bring it with you to your first visit.
  • all the medications that you are taking, or bring a list of the medications that describe the dosage, frequency taken, and the prescribing provider.
  • your insurance card
  • a photo ID

What should I bring to my appointment?

Please bring

  • all the medications that you are taking or bring a list of the medications that describe the dosage, frequency taken, and the prescribing provider.
  • your insurance card
  • if you have been referred by another doctor and you are to bring records, please have those records with you. Without these records, your appointment  may be significantly delayed, and may even need to be rescheduled.

When should I arrive for my appointment?

If you are a new patient, please arrive 15 minutes prior to your appointment.

What happens if I am late for my appointment?

Please call us at the first indication that you may be late. We will try to avoid rescheduling. If you are more that 15 minutes late however, please be advised you may be asked to reschedule.

3 Prescriptions

How can I get a prescription refilled after hours?

Please contact us by phone during regular office hours to request renewal of routine prescriptions. Please be aware that we cannot renew prescriptions for narcotic analgesics outside of regular office hours. We will renew some prescriptions after hours in response to a critical need.

What do I do if I need a refill of my medication?

Please call the office or have your pharmacy call us for refills.
Please allow 48 business hours to refill prescriptions.

6 Insurance

What should I do if my insurance coverage changes?

Promptly notify Courtview Gynecology.

What if you can’t verify and confirm my coverage?

You will be responsible for paying the full charge at the time of visit. We will file your insurance as a courtesy to you, and you will be reimbursed after your insurance pays.

Will I need to bring my insurance card for each visit?

Patient’s insurance coverage may change at any time. In order to file your claims correctly and in a timely manner it is necessary to bring a copy of your insurance card each visit.

5 Payments

I have a large deductible, can I make multiple payments after my surgery?

Unfortunately, we must collect this money before performing procedures. This is a policy mandated by our contract with your insurance company, not our own choice.

If I do not have insurance and will be paying self pay can I get a discount?

Patients who do not have insurance coverage will receive a 20% discount if services are paid in full at the time of the visit.

What methods of payment do you accept?

We accept cash, credit cards and personal checks.

4 Directions

Where do I park? Is Parking Free?

We have ample parking near our offices. We’re located right behind Park-Sterling Bank beside the Social Security Administration offices.

All parking is free!

7 - Medical

What is the best form of birth control?

There are many types of contraception, and no single method is the best one for all women.  The key to successful birth control is finding the best option for your individual needs.  Some methods can provide both effective birth control AND reduce or eliminate other problems, such as cramps, irregular cycles, heavy flow, migraine headaches, and more.

Is leakage of urine normal?

Many women will experience leakage of very small amounts of urine on rare occasions.  This is normal.  But when the amount or frequency of urine loss becomes embarrassing, or causes a woman to avoid activities she would normally enjoy, it is no longer normal, and she should see a doctor for help.

New Patient FAQs

How often should I have an exam?

Most doctors recommend exams every 1 to 2 years, depending on your age and health.

At what age should a woman begin seeing a gynecologist?

Teenage girls should set up an appointment to meet their gynecologist some time between the ages of 13 and 16.  Although pelvic exams are usually not required during the first visit, this visit allows a teen to become familiar with the doctor or nurse and establish a medical and sexual history.  This is a good opportunity to educate teenage girls about contraceptives and sexually transmitted disease.  Once a woman is sexually active, she should begin exams.

What are your practice hours?

We are open on Monday-Thursday from 8:30 am – 5:00 pm.
Friday we are open 8:30 – 12:00 pm.

What if I need medical advice outside of office hours?

There is a doctor available 24 hours a day. If you call the office after office hours you will be directed to one of our on call nurses. If you need to speak to the doctor on call, the nurse will contact the doctor for you. Chronic problems, prescription refills, and appointments are not appropriate reasons to call after hours.

What is HIPAA?

HIPAA is a complex set of federal law designed to secure your information.

Will you leave a message on my answering machine or voice mail regarding normal lab results?

Lab results are not routinely left on an answering machine or voice mail. But if you request, you can document that in writing and we will do so.

Do you take care of pregnant women?

Courtview stopped delivering babies in 2012.  So while we certainly can help our patients prepare optimally for pregnancy, and evaluate and treat any problems they may encounter in early pregnancy, we cannot provide continuing care beyond early pregnancy.

8 - Services

What is 3D mammography?

3D Mammography provides 3D Mammograms through a procedure called Tomeosynthesis.

In about the same time a 2D mammogram lasts, 3D captures multiple image slices of the breast at different angles.  These images then create a crystal-clear 3D reconstruction of the breast.  Our professionals are then able to review the digital reconstruction one thin layer at a time, like turning pages in a book.  It makes it easier for doctors to see if there are any areas to be concerned about.

Are there risks with 3D mammograms?

The X-ray exposure for a 3D mammogram is about the same as a traditional mammogram done on film and it only takes seconds longer.

What are the benefits of 3D mammograms?

There’s a less chance of a cancer hiding behind overlapping tissue.

It has been proven to reduce the need for follow-up breast exams.

Is 3D Mammography available in Gastonia, NC?

Yes. It is available to all of our patients with a Doctor’s recommendation.

Do you provide 3D Mammograms for Charlotte residents?

Yes!
We provide 3D Mammograms for patients from Charlotte and all over Mecklenburg county. Our offices are located in Gastonia, NC. We are a short (reverse commute) trip down I-85.  If you are having difficulty getting in for an appointment, or looking for more personalize care, we want to help. Our staff is made up entirely of women health care providers. We are ready to provide great care and we are one of the first providers in the area to offer 3D Mammograms!

3D Mammogram

What is 3D mammography?

3D Mammography provides 3D Mammograms through a procedure called Tomeosynthesis.

In about the same time a 2D mammogram lasts, 3D captures multiple image slices of the breast at different angles.  These images then create a crystal-clear 3D reconstruction of the breast.  Our professionals are then able to review the digital reconstruction one thin layer at a time, like turning pages in a book.  It makes it easier for doctors to see if there are any areas to be concerned about.

Are there risks with 3D mammograms?

The X-ray exposure for a 3D mammogram is about the same as a traditional mammogram done on film and it only takes seconds longer.

What are the benefits of 3D mammograms?

There’s a less chance of a cancer hiding behind overlapping tissue.

It has been proven to reduce the need for follow-up breast exams.

Is 3D Mammography available in Gastonia, NC?

Yes. It is available to all of our patients with a Doctor’s recommendation.

Do you provide 3D Mammograms for Charlotte residents?

Yes!
We provide 3D Mammograms for patients from Charlotte and all over Mecklenburg county. Our offices are located in Gastonia, NC. We are a short (reverse commute) trip down I-85.  If you are having difficulty getting in for an appointment, or looking for more personalize care, we want to help. Our staff is made up entirely of women health care providers. We are ready to provide great care and we are one of the first providers in the area to offer 3D Mammograms!